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Terms Conditions for Your betlian Account

These terms define how your account works, how deposits via bKash, Nagad and Rocket are processed, and what rules apply when you play slots, live tables or place sports bets.

Account eligibilityDeposit & withdrawal rulesGame participation termsSupport contact paths

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Jurisdiction and Acceptance

betlian Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

betlian operates under the laws of the jurisdiction in which our company is registered. Access to our platform depends on your local law and the eligible regions where we offer services. You confirm that online casino gameplay and sports betting are permitted in your location before

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you register. We do not guarantee service availability in regions where such activity is restricted or prohibited by local regulation. By opening an account, you accept these terms in full. You agree that deposits made via bKash, Nagad, Rocket or bank transfer are your own funds,
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that you are of legal age to participate, and that you will follow the rules we set for gameplay, withdrawals and account security. We reserve the right to suspend or close accounts that breach these terms, engage in fraudulent activity, or operate from restricted regions. Any
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dispute arising from your use of betlian will be resolved under the laws of our operating jurisdiction. If any clause in these terms becomes unenforceable, the remaining clauses stay in effect. We may update these terms from time to time; continued use of your account after
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an update means you accept the revised terms. Check this page regularly so you stay informed. For questions about how these terms apply to your account, contact our support team through the channels listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Support Channels for Terms Questions

If you need clarification on any part of these terms, our support team can walk you through account rules, Deposit references, withdrawal verification and gameplay restrictions. We handle questions in English and aim to respond within a few hours during peak periods. Use the channel that suits you; all three reach the same team.

Live Chat Open the chat bubble in your account dashboard or on any page footer. Type your question about terms, deposits, withdrawals or gameplay rules and we reply directly. Available during Bangladesh daytime hours.

Email Support Send your terms question to the support address listed in your account settings. Include your registered mobile number so we can verify your account and respond with specific guidance.

FAQ Library Browse the questions section at the bottom of this page for instant answers about account eligibility, payment processing, withdrawal timelines and dispute resolution before you contact us.

HOW WE OPERATE

Account Security and Data Handling

We built our platform around clear account practices so you understand how your data is used, how payments are verified, and who to contact when you need help. These terms work alongside our privacy policy to give you full visibility into how we handle your information and your funds.

Account Verification

We verify your mobile number during signup and may request identity documents before processing your first withdrawal. This protects your account from unauthorized access and ensures deposits and withdrawals match the registered account holder.

Payment Processing

bKash, Nagad and Rocket deposits are matched to your account within minutes. Withdrawals require verification and are processed to the same wallet or bank account you used for deposits unless you contact support to update your details.

Data Retention

We keep your account data, transaction history and gameplay logs for as long as your account is active and for a defined period after closure to meet regulatory and dispute-resolution requirements. You can request a copy of your data anytime.

Terms Updates

When we revise these terms, we post the new version on this page and send a notification to your registered mobile number or email. Continued use of your account after the update means you accept the revised terms.

Terms & Conditions FAQ

You must be of legal age in your region and located in an area where online casino and sports betting are permitted under local law. Access depends on eligible regions; we cannot offer services where such activity is restricted.

We verify account locations during signup and may block accounts opened from restricted regions. If your location becomes restricted after you register, we will notify you and guide you through account closure and withdrawal of any remaining balance.

No. Deposits must come from a wallet or bank account registered in your own name. We verify payment sources and will reject withdrawals if the deposit source does not match your registered account details.

Contact our support team via live chat or email with your registered mobile number. We can update your contact details, payment preferences and notification settings after verifying your identity. Some changes require document upload.

Withdrawals are processed to the same bKash, Nagad, Rocket or bank account you used for deposits. We verify your identity before the first withdrawal and may request documents for larger amounts. Processing times depend on verification status.

Email our support team with your account closure request. We will process any pending withdrawals, verify your identity, and close your account within a few business days. Once closed, your gameplay history is archived but no longer accessible.

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